Reacting promptly to a customer’s complaint, the Legal Metrology Department Jammu has prosecuted an apparel manufacturing firm located in Haryana for breaking both the Legal Metrology (Packaged Commodities) Rules, 2011 and the Legal Metrology Act, 2009.
A team of Legal Metrology officers/officials from the office of Deputy Controller Consumer Protection, Jammu, led by Jaideep Singh Sambyal, discovered deceptive practices involving neckties marketed under the brand “ALVARO CASTAGNINO” during an inspection at a well-known clothing retail store in Jammu.
The product attracted customers by being conspicuously exhibited as an imported good. But after the goods were examined closely, it became clear that the Indian company had misrepresented itself as the product’s manufacturer as well as its importer. The brand name seems to have been designed specifically to seem catchy and exotic in order to draw in buyers.
In response to the Deputy Controller (Consumer Protection) Jammu’s show-cause notice, the company acknowledged their labelling violations and requested departmental compounding, which is a remedy available under the Act. In order to ensure compliance with the packaging requirements as stipulated by the Legal Metrology (Packaged Commodities) Rules, 2011, the company paid a composition payment of Rs. 75,000.
In order to safeguard customers’ rights against dishonest practices, the Deputy Controller, Legal Metrology Department (Consumer Protection), Jammu, stressed in a handout the significance of precise product information on pre-packaged goods.
Additionally, the Legal Metrology Department advises customers to exercise caution and awareness when making purchases during the next holiday season. If they have any complaints, they can bring their concerns to the attention of the Controller Legal Metrology Department J&K for resolution.