With the world slowly inching towards a post-lockdown stage, many retailers are already planning on how to make a comeback in a big way and also ensuring ample attention is given to their topmost loyal clients beforehand.
In light of the same, Harrods plans to extend personal shopping services to its top clients before it opens doors of its famous Knightsbridge store to the public at large.
The London-based luxury department store will be taking orders in advance by certain customers via phones, ahead of the official store opening.
As per reposts cited by the Mail, Harrods’ “remote clienteling” is expected to commence from 18 May, a service that will be built on “one-on-one relationships that Harrods’ retail colleagues share with its customers.”
The service will ensure proper social distancing norms are followed since it will require only a fraction of the store’s 5,000+ staff to be present in order to assist its customers.
This move will further allow the company to assess its situation and whether it could continue carrying out this service on a larger scale, by extending it to more customers.
