Rent The Runway will not be accepting new subscribers or new rentals until 15 October!
The online clothing rental firm has been unable to keep up with customer demand and is facing a number of inventory and supply chain-related issues, which is forcing the company to take this decision.
Co-founder and CEO Jenn Hyman sent an email to current subscribers, saying, “I’m reaching out to further update you on delays that some of you have experienced in receiving your orders over the last few weeks. The delays, which began on 13 September, are due to unforeseen issues associated with a significant software transformation that we are executing in our fulfillment operation.”
Jenn further said in the mail “Our technical team is working to fix these issues as quickly as possible. We expect this upgrade to be completed by 15 October or sooner, at which point you will experience much improved availability of styles. So that we can focus entirely on you, our current customers, while we fix these issues, we will not be accepting new subscribers or new event rental orders to be delivered before 15 October.”
Jenn said current subscribers should expect delayed shipments by a day or two up until 15 October, advising people to order a few days in advance.
The email was sent to address the grievances and complaints of the customers regarding late deliveries and out-of-stock sizes.
The company has also gone above and beyond to give customers whose orders were never delivered, US $ 200 in cash.
It was reported earlier that Rent the Runway’s head of supply chain, Marv Cunningham, will be stepping down at the end of the month, amidst the turmoil.