Even as the turmoil in the Bangladesh e-commerce sector continues still, according to the e-CAB or the e-Commerce Association of Bangladesh, several e-commerce shops were unable to access the advances paid by buyers even after delivering products consequent to the payment being stuck with the payment gateways.
Speaking to the media, e-CAB Vice-President Shahab Uddin, reportedly, maintained that several e-commerce platforms have made verbal complaints to the e-CAB on this issue while one has even submitted a written complaint and, went on to add that even a few months after the delivery of products, these online shops have not received their money.
We have informed this to the Bangladesh Bank, stated the e-CAB Vice-President, adding, “…we want the system to be automated quickly so that the companies can get the money in the fastest possible time after the customers receive the product.”
It may be mentioned here that following allegations of fraud, irregularities and embezzlement in the e-commerce sector lately, to protect the interest of the online customers, a manual system for confirming deliveries by payment gateways has, reportedly, been introduced.
