Now Zara’s online customers in Spain have to pay € 1.95 (US $ 2.13) if they wish to return pieces from home. The items bought online can still be returned for free at physical stores.
Spanish multi-national retail clothing chain Zara said on its Spanish website that it has started charging shoppers in Spain for returns on online purchases. The amount will be deducted from their refund.
Inditex, which owns Zara, will also introduce return charges in Spain for its other brands such as Massimo Dutti and Pull&Bear.
It is worth mentioning here that Inditex expects online sales to exceed 30 percent of total sales by 2024.
Early last year, Zara introduced charges for some online returns in Britain and other core markets, following similar measures from rivals such as Japan-based Uniqlo or UK’s Next.
The pandemic sparked a boom in online shopping, customers became used to buying items to try at home since returns were often free, which raised costs for retailers.
There is also an environmental impact due to the delivery vehicles involved in transporting the clothes and the European Commission wants to reduce the high percentage of returns of clothing bought online.
Bharat Tex Special Report 2026 
