Leading IT service provider Cognizant just announced a new technology contract to revamp and maintain Nike’s technology operations. The financial terms of Nike’s five-year IT contract with Cognizant were not disclosed.
With Cognizant supporting Nike across 230+ locations in more than 40 countries, this new IT deal will simplify a number of the IT support functions for Nike.
Through three main areas of technology operations—multilingual IT customer service, deskside and dispatch depot, as well as application and infrastructure support—Cognizant will assist Nike’s clients, partners, as well as its 70,000 workers.
“We help drive exceptional customer, employee, and partner experiences at Nike by leveraging hyper-automation, AI, and process re-engineering,” said Sushant Warikoo, Head of Cognizant’s Retail Industry Business Unit.
Customers and staff members of Nike will receive technical support from Cognizant. For fixing any hardware difficulties for employees, including laptops and work phones, Cognizant will provide onsite and remote assistance at locations all over the world.
For all of Nike’s enterprise-wide applications, including mobile apps, computer software, and Nike.com, Cognizant will offer engineering and backend solutions.
Over the next five years, Cognizant is anticipated to provide Nike with a number of critical capabilities, including new self-service capabilities, increased service productivity, and considerable cost reductions. Nike’s digital transformation is expected to continue to gain momentum thanks to its partnership with Cognizant.
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