In a recent ceremony at the Directorate of National Consumer Rights Protection (DNCRP) office, Evaly, the e-commerce platform previously penalised for misdeeds, handed over Taka 15 lakh in checks to 150 customers as part of their commitment to resolving complaints.
Evaly pledged to address concerns systematically and ensure the return of customers’ money, reports claimed while adding, speaking at the event, DNCRP Director General AHM Shafiquzzaman emphasised the importance of proper business conduct to prevent customer deception, echoing Mohammad Rassel’s assurance that consumer rights complaints will be settled monthly from the business profit share, ensuring a swift resolution for all affected customers.
Following its recent resumption of business operations, Evaly has honoured its commitment by officially addressing consumer rights complaints.
Prior to settling these issues, the platform faced a total of 6,596 consumer rights complaints against Evaly.
