To expand its operations network throughout India, Amazon plans to invest more than Rs. 2,000 crore (US $ 231 million) in 2025, the e-commerce behemoth announced Thursday. According to a release from Amazon, investments will help network upgrades and expansion to enhance customer service, boost innovation and technology, and enhance the wellbeing of associates and employees.
The news of the investment coincides with the burgeoning e-commerce business in India, which is being driven by broadband penetration, reasonably priced smartphones, digital payments, rising spending from middle-class and affluent households, and a younger generation that is accustomed to using mobile devices.
Companies like Amazon and Walmart’s Flipkart, along with smaller online players, have changed the e-business landscape in India in recent years. They have invested billions of dollars in the country’s booming e-commerce market, which is expected to reach US $ 325 billion in 2030 at a compound annual growth rate (CAGR) of 21%, according to some estimates.
Amazon said the latest investment builds on its investments in building an operations network that enables the company to deliver to all serviceable pin codes in India. Using these investments, Amazon intends to expand its fulfilment (intelligent warehouses), sorting, and delivery network by opening new locations and improving its current infrastructure.
The business claims that this investment will boost processing capacity, speed up fulfilment, and boost productivity throughout its operations network. According to Amazon, doing this will enable them to provide faster and more dependable customer service throughout India.
Amazon is putting itself in a position to better serve consumers across India while assisting its employees, colleagues, and partners—who are at the centre of it all—by bolstering its infrastructure capabilities, increasing processing capacity, and deploying cutting-edge technology, Vice President of Operations for Amazon India and Australia, Abhinav Singh, stated.
