High street retailer, New Look, has partnered up with ZigZag Global, a provider of technology-driven retail returns solutions, to install return kiosks in select stores across the UK.
The kiosks give users a free and practical way to return items thanks to ZigZag’s returns platform. In-store workers will spend a lot less time processing returns as a result, and data collecting will also be improved.
The method for returns is simple. Customers can select “Return to Store” as a return option after submitting return information online, and they will be given a QR code. Then, all clients need to do is deliver the package to a convenient drop-off site, where New Look personnel will be on hand to assist.
Rachel Troke, Senior Product Manager at New Look, stated, “One of the key drivers for launching the kiosks was that we weren’t getting the right data from our customers on why they were returning in store.”
Findings have shown that size difficulties accounted for 67 per cent of fashion returns during peak season in 2022. Nevertheless, fewer than a fifth of all returns were those made because the item was undesirable.
This occurs as companies try to recover the costs incurred by client returns. Return fees have been applied by many shops, including Zara.
Al Gerrie, Co-founder and CEO of ZigZag, said, “ZigZag has been thrilled to work alongside New Look to expand their in-store returns offering and enhance their customer experience.”
