HBC – the owner of Saks Fifth Avenue, Hudson’s Bay, and Saks OFF 5TH – has appointed Scott Ross as its Chief Technology Officer.
Ross brings over 20 years of leadership experience in retail technology and has proved himself by overseeing teams across the United States, Canada and India. In this role, as the company reports, he will lead the digital and information technology strategies for HBC, including its wholly owned portfolio companies: HBC Properties and Investments and Hudson’s Bay, as well as SFA and O5, the entities that operate the physical locations for Saks Fifth Avenue and Saks OFF 5TH, respectively.
Richard Baker, Governor, Executive Chairman and CEO of HBC, commented, “With Scott’s leadership, deep expertise and knowledge of our business, he will be instrumental in leading our technology strategy. Since joining HBC, he has played a pivotal role in our portfolio companies’ digital transformation and I am confident that he is the right person to lead this important function and team into the future.”
Ross served as Senior Vice President, Omnichannel at HBC most recently, a role he has held since joining the company in January 2019, in which he was responsible to lead the transformation of HBC’s technology strategy, resulting in the successful website and mobile application migration for Saks Fifth Avenue, Hudson’s Bay and Saks OFF 5TH, as well as three global contact centers.
These efforts enabled double-digit growth for all digital channels, according to HBC, while increasing profitability.
Scott Ross, on his appointment, added, “Delivering an exceptional experience for our customers and associates is more important than ever in today’s technology-driven world. I look forward to leading our highly skilled team as we continue to innovate and enhance our digital and technological capabilities.”
It’s worth noting here that Ross succeeds Stephen Gold who is retiring from HBC on 1 August 2021, but will remain with HBC and work directly with Ross to ensure a smooth transition.