Decathlon to implement parcel locker systems in its stores

by Apparel Resources News-Desk

09-September-2019  |  2 mins read

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Decathlon, a leading sports retailer, recently signed a deal with Cleveron and Cubee (Part of Belgium bpost) to install parcel lockers for click-and-collect.

The retailer has already installed Cleveron’s lockers in its Hungarian branch.

The total number of parcels ordered via its online store has increased by 40 per cent in one year, according to Decathlon Hungary’s online marketing director Gergely Román.

In Belgium, Decathlon further plans to introduce parcel lockers from Cubee at 12 stores across the country by the end of 2019. With this, they will be able to accept returns from selected other retailers.

Also, the shoppers in the country will be able to select the Cubee lockers as a click-and-collect option at checkout. When the order is delivered to the locker, the shoppers will receive a notification via email or SMS with a QR code that can be scanned to open the locker.

“Queuing in the store to get a parcel makes for a negative customer experience – first you have to wait until it is your turn at the service desk and then wait again until the store associate finds your parcel,” said Arno Kütt, CEO, Cleveron.

The technology offers faster pick-up of the orders eliminating the need to stand in the long queue for order collection. This streamlines the shopping experience for the customers.

Another key advantage is the ability to offer goods out of hours and to accept hassle-free returns when compared to the traditional way of handling the process.

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