Chatbots…the new buzzword and a boon for retailers!!

by Ankita Chowdhary

08-April-2019  |  15 mins read

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The term ‘ChatterBot’ was originally coined by Michael Mauldin, in 1994, to describe these conversational programs. These chatbots are combination of deep learning technologies like text-to-speech, automatic speech recognition and natural language processing, which enable them to simulate human conversation and dialogues. This article summarises how this AI-based technology can let the retailers deliver a seamless shopping experience to their customers.

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