by Apparel Resources News-Desk
12-August-2019 | 2 mins read
Flipkart’s commitment to enhance customer experience continues!
The Walmart-owned e-commerce platform in this endeavour has joined hands with National Skill Development Corporation’s Logistics Sector Skill Council (LSC) to train 20,000 of its delivery executives across India.
As a part of this collaboration, the trained delivery partners will be certified in all aspects of product delivery and customer experience.
In a statement released recently, Flipkart said “This is the first ever partnership between an e-commerce company and LSC. Flipkart envisions to have a robust training programme along with LSC for its additional 30,000-strong supply chain workforce.”
So, what’s this training all about!
The training programme is an all inclusive format where the workforce is being taught the finer nuances of delivery mechanism, in 8-hour training modules, ranging from understanding local transportation laws and regulations, and preparing for delivery to necessary soft skills to interact with customers better.
So far, over 4,000 delivery executives have benefited from it, since its inception in May this year.
Upon successfully completing the programme, each individual will be awarded with ‘Recognition of Prior Learning’ certification as per National Skill Qualification Framework (NSFQ).
Issued by the Union Ministry of Skill Development and Entrepreneurship, this certificate is acknowledged across seven countries including Germany, Denmark, Australia and Saudi Arabia, apart from India, the statement said. This is a huge effort in skill development that will help Flipkart’s employees in the future.
“We hope this (partnership) inspires other big players, who employ a large number of delivery executives, to similarly create opportunities for their growth and success. Our combined efforts could go a long way towards creating an organised sector from India’s logistics workforce,” said T.S. Ramanujam, CEO, LSC, also reiterating that skill development has been a key focus of the Union government.
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