Amazon India’s head and three others have been booked after a customer claimed to have received a soap instead of a mobile phone that he had ordered from the e-commerce firm, said police. The case was registered at the Bisrakh police station in Greater Noida.
“A matter has been reported from Bisrakh police station area. The complainant said he had ordered a mobile phone through Amazon website. When he got the delivery on October 27 and opened the parcel, he found a soap instead of the phone in it,” Circle Officer at Bisrakh Nishank Sharma said.
Based on the complaint by the customer, an FIR was registered against Amazon’s country head Amit Agarwal, directors of logistics firm Darshita Pvt. Ltd., Pradeep Kumar and Ravish Agrawal and delivery boy Anil, police confirmed.
They have been booked under IPC sections 420 (cheating and dishonesty), 406 (criminal breach of trust) and 120B (party to criminal conspiracy).
— Vishal (@Vishaltyagi1010) October 30, 2018
The company said that it takes all incidents of frauds seriously and was extending cooperation to police. “As India’s most trusted online marketplace, we take incidents of fraud seriously. A case has been reported at the Bisrakh police station in Greater Noida. Local police have taken charge and we are extending all support or information that they need,” it said in a statement.
The customer identified as Vishal Tyagi, a resident of Gaur City in Greater Noida, had ordered the mobile phone for his wife Megha as a Karva Chauth gift on October 26 and had made a payment of Rs.16,000 through his credit card. He received the consignment on October 27 around 7 pm, opened the phone box and found two cakes of soap inside. Megha informed that the couple had opened the box in front of the delivery executive Anil and questioned him about it, who denied accountability.
“He had no answer to our questions and kept insisting that it was not his fault and he was just delivering what he had been given. So, we took him to the police station. We lodged a complaint against him and directors of both companies involved in processing the delivery,” said Megha.
India has witnessed similar incidents in the past as well where customers have received detergent bars or bricks in their packages instead of mobile phone.