GoTo, an IT support platform, has partnered with Shahi Exports, India’s number one apparel export company, to speed up Shahi Export’s digital transformation process.
Shahi’s needs for remote IT help and administration will be met by GoTo Resolve.
A large number of support desk employees work for Shahi Exports managing a distributed workforce across its activities. The collaboration is a part of Shahi’s ongoing efforts to improve the IT infrastructure throughout all 50 factories.
GoTo Resolve will be crucial as an enterprise-grade platform that gives Shahi easy remote access and administration capability for IT assistance. GoTo’s adaptable platform will provide support desk ticketing, multi-agent cooperation to solve problems more quickly and effectively, a live dashboard to monitor agent performance, and the ability to create reports.
Puneesh Lamba, Chief Technology Officer, Shahi Exports said, “With widespread business operations across India, we were looking for an enterprise-grade solution to streamline our remote IT support operations. GoTo Resolve is exactly what we needed for our support desk agents to efficiently manage and resolve IT issues for our tens of thousands of employees. We are harnessing GoTo’s global, industry-leading IT support management tool to enhance our operational agility and improve employee and customer experience to maximise business growth.”
Shahi Exports is transitioning away from outdated or expensive IT solutions for faster IT resolution and increased productivity, using easy-to-use, flexible cloud-based ones. In addition to remote IT support, GoTo Resolve gives the company a live dashboard on agent performance, detailed reports and a consolidated view of all the components needed for a comprehensive IT audit.
“GoTo’s latest collaboration with Shahi Exports reiterates our commitment to helping businesses modernise their digital operations and meet the demands of today’s hybrid workforce. Having intelligent, flexible tools for IT support helps businesses stay ahead of the curve, and we are proud to be supporting Shahi Exports in their journey towards being agile, competitive and future-ready,” said Mathew Philip, Senior Director & Country Manager, GoTo India.
He further added, “India is a key market for us at GoTo, and a land of opportunity considering the wave of digitalisation sweeping across Indian industries.”
