Retailers sell a variety of consumer products and rely on their suppliers to provide them quality products. However, retailers must have some way of verifying that they are receiving products at quality levels they planned or specified. Retailers also should be able to specify quality levels, if necessary. This book outlines various approaches available to retailers to assure product quality. The book also covers other important topics like product safety, product testing, end item inspection, product recalls, product liability, standards and specifications, supplier quality system evaluation, supplier rating, supplier partnership, customer returns and customer satisfaction.